Frequently Asked Questions
Everything you need to know about finding and caring for your perfect rug.
How much does shipping cost?
We offer free shipping on all orders across the country, with no minimum spend required. Every rug is delivered directly to your doorstep at no extra charge.
What is your return policy?
We want you to love your new rug. If it's not the right fit, you can return it within 30 days of delivery. We even offer a 'Try it at Home' service where we cover the return shipping costs for a completely risk-free experience.
How do I choose the right rug size for my room?
A general rule is to ensure the rug is large enough so that at least the front legs of your furniture sit on it. We provide a detailed Size Guide on each product page to help you visualize the dimensions in your space.
Are your rugs pet and child-friendly?
Yes! We offer a wide range of 'Easy-Clean' and washable rugs specifically designed to handle spills, pets, and high-traffic family areas without sacrificing style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.
How do I care for and clean my rug?
Regular vacuuming on a low-suction setting is recommended. For spills, blot immediately with a clean, dry cloth. For deep cleans, we recommend professional rug cleaning services to maintain the integrity of the fibers.